Service

Warranty Terms

We offer a two-year manufacturer's warranty on all microphone capsules (MK), microphones (e.g. CMIT, CCM) and microphone amplifiers (CMC). By registering the products on our Web site, the warranties of capsules, microphones and amplifiers can be extended to ten years for free.

This extension of warranty applies only to the original purchaser and is not transferable. The warranty applies to new items only, based on their date of first purchase. They have to be purchased after September 1, 2019 and registered within one year after purchase.

However, Schoeps reserves the right to restrict the warranty if significantly more than two years have elapsed between the date of sale to the dealer and the date of sale to the customer. During the warranty period, we guarantee that the product will work properly in the sense of normal use, unless it has been handled improperly. Signs of heavy wear, deposits of dirt or significant liquid residues void the warranty.

Our sustainability:

Buying a microphone from Schoeps is an investment in a quality. It will work flawlessly with good care for many years. It is not uncommon for our customers, such as broadcasting companies, to use capsules and amplifiers over 30 years old.

We guarantee that every sold SCHOEPS microphone will be serviced and repaired for at least 20 years after purchase. Most capsules and modules of the Colette series (which started in 1973) can still be maintained and repaired today, and nothing will change in the future. All Schoeps products are designed to be repaired efficiently and can be used as a tool for professionals over many years.

We strive through our development and product policy that the loss in value of our products is low and therefore their used value is relatively high.

Our commitment to sustainability also includes our philosophy of a modular system. Our customers will be able to combine all components of our microphone series (Colette, CCM, CMIT) even in the future and thus invest long-term in systems that are sustainably maintained and expanded. Above all, our Colette series stands for this constancy: their compatible components have been developed since 1973 until today. Future components will also be compatible.

Our care recommendation:

Always ensure that the capsules are not used in a dusty environment and that they are kept in a closed container (eg in the case provided) after use, as the ingress of dust may impair their function. In conjunction with high humidity, it can lead to condensation and thus cracking noises. If the microphone capsule has become wet, it should dry for about half an hour at room temperature, then it will usually work properly again.

If the microphone makes clicks, it is likely that the capsule inside is dusty. At this point it is necessary to send them for cleaning. We strongly advise against opening and cleaning by the customer, partly because this invalidates all warranty claims. Also, the contact rings of the capsules must not be cleaned with liquids.

If use in a dirty or dusty environment is unavoidable, a windshield should be used to avoid the problems described above.

A dirty capsule, microphone amplifier or active accessory can be cleaned by blowing out the contact plate with oil-free compressed air. If this does not help, a new toothbrush soaked with isopropyl alcohol (isopropanol) can be used to clean the contact plate while the amplifier/active accessory is held down. Then shake off excess liquid. It must not get inside the amplifier/active accessory! Ensure adequate drying.

Covid-19: We have written a separate page on the special problem of disinfection and cleaning of microphones & accessories.

Article on SCHOEPS microphones in extreme weather conditions

Our Maintenance Recommendation:

For microphones, microphone capsules, and amplifiers, we recommend regular maintenance at (usage-dependent) intervals of around 5 years, to verify and ensure proper function and reliability. Depending on the model and condition, the following standard procedures are carried out for such a maintenance appointment:

1. Small maintenance
   1. Cleaning of the contacts and the mechanics
   2. Replacement of small parts
   3. Measuring and checking the performance
2. Replacement of the housing (If requested, a completely new housing with the same serial number is installed

After the maintenance you have a microphone/amplifier, which should work reliably for several years and may even look like new.

It should not be forgotten that over the years all capsules and amplifiers have significantly improved technologically. Even if they partly bear the same name (eg CMC 6 or MK 2) and show very similar measured values, they differ considerably internally. Therefore, the maintenance and repair prices are age-dependent. In general, instead a major repair should also be considered an exchange for a modern, new model.

Prices see price list maintenance and repair below.

After the maintenance you have a microphone/amplifier, which should work reliably for several years and may even look like new.

It should not be forgotten that over the years all capsules and amplifiers have significantly improved technologically. Even if they partly bear the same name (eg CMC 6 or MK 2) and show very similar measured values, they differ considerably internally. Therefore, the maintenance and repair prices are age-dependent. In general, instead a major repair should also be considered an exchange for a modern, new model.

Prices see price list maintenance and repair below.

Maintenance and repair will be billed after service flat rates. This allows us to achieve greater cost transparency. The costs depend mainly on the age of the product. We distinguish between new (0-10 years), older (10-20 years) and vintage products (over 20 years).

In the first 2 (or 10, after registration) years, a repair can also be free if it falls under our warranty conditions. Often, as a matter of goodwill. We also apply the warranty conditions for products that are older than 2 years.

Important: Repairs of capsules and amplifiers are always treated separately. A complete modular microphone (amplifier CMC + capsule MK) will appear on the repair invoice as two repairs, one for the work on the capsule and one for working on the electronics. This parallel processing also applies to all microphones that consists of a fixed capsule / amplifier combination, eg CMIT 5, SuperCMIT, CCM, MSTC, CMH.

The following list shows our service packages. Before that some non-binding examples of repair prices are mentioned.

(all prices net plus shipping, not binding, valid only for direct processing):

• capsule, 8 years old, cleaning, small parts and measuring: flat-rate € 35
• capsule, 8 years old, new housing or membrane or both: flat-rate€ 95
• amplifier, 13 years old , Cleaning, small parts and measuring: flat-rate € 125
• amplifier, 13 years old, new housing and contacts: flat-rate € 195
• CCM microphone, 6 years old, cleaning, small parts and measuring the capsule: flat rate € 35 + new housing at the electronics module: flat-rate € 95 = Total € 130
• CMIT 5 with fall damage, 12 years old, new housing for the capsule part: flat-rate € 255 plus cleaning, small parts, measuring the electronics (without new housing for this part of the microphone): flat-rate € 155 = Total € 410
• RC with defective swivel, 15 years old, new housing incl. new cabling flat-rate € 255
• KC 5 with defective plug, 17 years old --> a repair is uneconomical, because the costs are close to the list price