- How can I obtain repairs (in or out of warranty)? What is the procedure for repairs?
Please complete the Service Return Form prior to each shipment and include a hard copy of the form with your shipment. We cannot perform a service repair without this information.
Feel free to contact us at firstname.lastname@example.org with any questions or to notify us of a shipment that you are sending.
The dealer who sold you the equipment is familiar with the process, and can give you competent advice. If you are in a country with a SCHOEPS distributor, that is the appropriate contact address. Our distributors regularly send and receive goods to and from Schoeps, thus minimizing the shipping costs.
In addition, our distributors are experienced in dealing with Customs and repair costs. It is also possible to deal directly with Schoeps, and occasionally this can save some time, though the shipping costs will then be higher. You can send your repairs from anywhere in the world to:
SCHOEPS - Service
All shipments to us must be fully prepaid with no collect charges. Please observe carefully the points listed under “Customs details for repair shipments”.
You can request a repair estimate; please see “Repair Estimates for SCHOEPS Microphones”.
Directly upon completion of the repair, we will send an invoice via email. We will then ship your equipment as soon as payment has been received.
- What are the Customs requirements for repair shipments?
We do not require a specific return authorization for repairs.
However, you must send the completed Service Return Form and the shipping list to email@example.com prior to each shipment.
We need this info for German Customs. Without it, they will not routinely release your shipment to us, and you may incur significant additional costs and loss of time if they decide to return the package to you undelivered. Information concerning your shipment (airbill) number and shipping company are also helpful.
The packing list must include your complete address and a detailed listing of all products in the package, together with their serial numbers and value if available. The number of “positions” (numbered items) on the packing list must exactly match the number of products in the package; each individual product must be listed separately.
One copy of the packing list must be attached to the outside of the package so that Customs can examine it without opening the package. Otherwise there will be delays in Customs processing.
The package must reach us without any outstanding charges or fees. We neither accept C.O.D. packages nor pay any fees that may arise from incorrect shipping documents.
Your microphone will never reach us if Customs processing cannot be completed. In case of any doubt, it is better to rely on the services of your distributor.
Please note that the tracking service reports "Delivered" when the goods arrive at customs. The goods have then not yet arrived at our company!
- Repair Estimates for SCHOEPS Microphones
If you would like to know what the repair of a Schoeps microphone is likely to cost, you can request a repair estimate. You must send us the defective microphone for this, however. We can’t give any information about repair costs by telephone or email since we don’t know what we will find when we open the housing. We charge service fees, the amount of which depends on the effort and age of the microphone. An approximate estimate of the costs is therefore possible based on the price list below.
Estimates require extra time to prepare, thus delaying somewhat the return of your microphone. If you are under time pressure, it may be better not to request an estimate. Estimates are free as a rule; in return, however, we assume that economically sensible repairs will be carried out. A service charge will be levied if a repair is declined following a cost estimate that is less than 30% of the item’s current list price. The fee (depending on the expense) will then be computed up to a € 50,- maximum for major components (capsules, amplifiers, active accessories).
In order to arrive at an estimate, the product must be opened and perhaps disassembled. If the repair is then declined, it might not always be possible to restore exactly the level of functioning that a defective item may have had beforehand. Occasionally it is even impossible to reassemble the item (especially for repair inquiries in which the housing has been damaged). In this “worst case” situation, the capsule or amplifier will be returned in disassembled form. If examination reveals that a microphone is not defective, but that it can be made entirely ready for service by cleaning it, we will skip the estimate and proceed to clean and check the microphone, charging only the small fee for this service.
If a repair would no longer make economic sense, or if it would be technically infeasible, no estimate fee will be charged.
- I have an older SCHOEPS microphone. Can I still have it repaired?
We strive to repair any and all Schoeps products regardless of their age. Our products are very durable, and we can repair most products even if they are far more than 20 years old. But at some point, even we eventually run out of replacement parts. Thus we can no longer offer service in general for tube microphones (except the M 222), MK 6 capsules, CMTS stereo microphones, the VMS 02/52, or any other microphones older than the Colette Series (ca. 1973). This includes all CMT versions as well as the Strässer CM 640 models. For safety reasons, power supplies for these microphone series will no longer be repaired, either. Any other models may be sent to us at any time.
Please note that since our service fees are graduated (depending on the age of the microphone), repairs beyond the 20-year point may reach or exceed half the cost of a new product. If you find that it would make more sense to obtain a new microphone, please ask us about a possible trade-in offer. Please keep in mind that a product may carry the same name for many years (e.g. MK 4, CMC 6--) while significant technical improvements have occurred in the meantime.