Usage

  • Which is the best microphone for guitar/vocals/flute/violin/drums etc.?

    In our opinion there is no such thing as a "best" microphone. Basically, all of our microphones can be used for all types of sound sources. When choosing a microphone, the deciding factors may be the acoustical parameters of the recording (recording distance, room size, live vs studio environment, etc.).

  • Do I really need a windscreen?

    In a studio: not necessarily, as long as there are no drafts from doorways or air conditioning units. Outdoors: definitely, even when there seems to be no wind. A microphone can't distinguish between wind and low-frequency sound; even slight air motion can cause large signal amplitudes that can overload the input of a microphone preamplifier.

  • What size windscreen should I use?

    Not too big but not too small, either! In general, the more effective a windscreen is at protecting a microphone from wind, the more likely it is to affect the microphone's sound quality and directional properties. For light winds a hollow foam windscreen will usually suffice; in a storm you will need a large basket-type windscreen with fur covering. In addition to a windscreen, a low-cut filter is always recommended, such as our model CUT 60.

Shipping

Products

  • Where can I get advice?

    Please do not hesitate to contact our SCHOEPS Support team.

    Many fine dealers can help you, as well. Also our sales partners are competent advisors.

  • I'm looking for a custom product/custom cable length/custom engraving, etc.

    We offer individual colors and engravings as standard, as well as logos on the microphone. Also variants of existing products are usually no problem, because we are a small company with individual customers.

    Please ask your dealer, or ask us. In most cases we can fulfill your requests at only moderate extra cost.

  • Can I order Schoeps microphones in various colors?

    Yes, our microphones can be ordered in a variety of colors; if interested, please inquire with specifics. Capsules (MK --) and CMC amplifiers are available as standard in matte gray (Nextel). Nickel finish and other colors can be ordered at a small increase in price and delivery time.

    The standard finish for the CMIT and SuperCMIT is blue or, at a small extra charge, gray; other colors can be ordered at a slight increase in price and delivery time. The standard finish for all CCM compact microphones is Nextel gray, while other colors can be ordered at a small increase in price and delivery time.

Service

  • How can I obtain repairs (in or out of warranty)? What is the procedure for repairs?

     

    The dealer who sold you the equipment is familiar with the process, and can give you competent advice. If you are in a country with a SCHOEPS distributor, that is the appropriate contact address. Our distributors regularly send and receive goods to and from Schoeps, thus minimizing the shipping costs.

    In addition, our distributors are experienced in dealing with Customs and repair costs. It is also possible to deal directly with Schoeps, and occasionally this can save some time, though the shipping costs will then be higher. You can send your repairs from anywhere in the world to:

    SCHOEPS - Service
    Bienleinstorstraße 30
    76227 Karlsruhe
    Germany

    All shipments to us must be fully prepaid with no collect charges. Please observe carefully the points listed under “Customs details for repair shipments”.

    Always please include a problem description, and give your email address for updates concerning repair status. Feel free to contact us at service@schoeps.de with any questions or to notify us of a shipment that you are sending.

    You can request a repair estimate; please see “Repair Estimates for SCHOEPS Microphones”.

    Directly upon completion of the repair, we will send an invoice via email. We will then ship your equipment as soon as payment has been received.

     

     

  • What are the Customs requirements for repair shipments?

    We do not require a specific return authorization for repairs. But please email us your shipping list in advance to service@schoeps.de. We need this list for German Customs. Without it, they will not routinely release your shipment to us, and you may incur significant additional costs and loss of time if they decide to return the package to you undelivered. Information concerning your shipment (airbill) number and shipping company are also helpful.

    The packing list must include your complete address and a detailed listing of all products in the package, together with their serial numbers and value if available. The number of “positions” (numbered items) on the packing list must exactly match the number of products in the package; each individual product must be listed separately.

    One copy of the packing list must be attached to the outside of the package so that Customs can examine it without opening the package. Otherwise there will be delays in Customs processing.

    The package must reach us without any outstanding charges or fees. We neither accept C.O.D. packages nor pay any fees that may arise from incorrect shipping documents.

    Your microphone will never reach us if Customs processing cannot be completed. In case of any doubt, it is better to rely on the services of your distributor.

  • Repair Estimates for SCHOEPS Microphones

    If you would like to know what the repair of a Schoeps microphone is likely to cost, you can request a repair estimate. You must send us the defective microphone for this, however. We can’t give any information about repair costs by telephone or email since we don’t know what we will find when we open the housing.

    Estimates require extra time to prepare, thus delaying somewhat the return of your microphone. If you are under time pressure, it may be better not to request an estimate. Estimates are free as a rule; in return, however, we assume that economically sensible repairs will be carried out. A service charge will be levied if a repair is declined following a cost estimate that is less than 30% of the item’s current list price. The fee (depending on the expense) will then be computed up to a € 50,- maximum for major components (capsules, amplifiers, active accessories).

    In order to arrive at an estimate, the product must be opened and perhaps disassembled. If the repair is then declined, it might not always be possible to restore exactly the level of functioning that a defective item may have had beforehand. Occasionally it is even impossible to reassemble the item (especially for repair inquiries in which the housing has been damaged). In this “worst case” situation, the capsule or amplifier will be returned in disassembled form. If examination reveals that a microphone is not defective, but that it can be made entirely ready for service by cleaning it, we will skip the estimate and proceed to clean and check the microphone, charging only the small fee for this service.

    If a repair would no longer make economic sense, or if it would be technically infeasible, no estimate fee will be charged.

  • What charges will I have to pay?

    As of September 1, 2018, we have introduced flat fees for service which have increased the level of cost transparency. The costs of a repair are now based mainly on the age of the product. We distinguish among new (0—10 years), older (10—20 years) and “vintage” products (more than 20 years old).

    In the first two years a repair can be cost-free if it falls under our warranty provisions. As a courtesy, we may often extend cost-free service as well to products that are older than two years.

    Important: Repairs of capsules and amplifiers are always handled separately. Thus for a complete microphone (CMC amplifier + MK capsule) there will be two numbered “positions“ on the repair invoice—one for the work on the capsule, and the other for the work on the electronics. This parallel procedure even applies to microphones that we deliver as fixed capsule/amplifier combinations, e.g. CMIT 5, SuperCMIT, CCM, MSTC, and CMH. Here are a few non-binding examples of repair prices (all prices net plus shipping, not binding, and valid only for direct handling between the owner and ourselves):

    • Capsule, 8 years old: Cleaning, replacement of minor parts and measuring, flat fee € 35
    • Capsule, 8 years old: New housing, membrane or both, flat fee € 95
    • Amplifier, 13 years old: Cleaning, replacement of minor parts and measuring, flat fee € 125
    • Amplifier, 13 years old: New housing and contacts, flat fee € 195
    • CCM microphone, 6 years old: Cleaning, replacement of minor parts and measuring the capsule, flat fee € 35 + new housing for the electronics module, flat fee € 95 = € 130
    • CMIT 5 with damage due to being dropped, 12 years old, new housing for the capsule part, flat fee € 255 plus cleaning, replacement of minor parts and measuring the electronics (without a new housing for this part of the microphone) flat fee € 155 = total € 410
  • I have an older SCHOEPS microphone. Can I still have it repaired?

    We strive to repair any and all Schoeps products regardless of their age. Our products are very durable, and we can repair most products even if they are far more than 20 years old. But at some point, even we eventually run out of replacement parts. Thus we can no longer offer service in general for tube microphones (except the M 222), MK 6 capsules, CMTS stereo microphones, the VMS 02/52, or any other microphones older than the Colette Series (ca. 1973). This includes all CMT versions as well as the Strässer CM 640 models. For safety reasons, power supplies for these microphone series will no longer be repaired, either. Any other models may be sent to us at any time.

    Please note that since our service fees are graduated (depending on the age of the microphone), repairs beyond the 20-year point may reach or exceed half the cost of a new product. You can find this described in detail here: "What charges will I have to pay?" If you find that it would make more sense to obtain a new microphone, please ask us about a possible trade-in offer. Please keep in mind that a product may carry the same name for many years (e.g. MK 4, CMC 6--) while significant technical improvements have occurred in the meantime.